Getting an Adobe AIR installation log (Mac)

Getting an Adobe AIR installation log (Mac)

Adobe provide instructions on how to get the AIR installation log on this page, but here's a streamlined version specific to our products:

First, make sure you've recently attempted the installation or upgrade - the logs are rotated out regularly, so it's important that the error was encountered recently.  

 

Use the Spotlight (upper-right corner of your screen) to open the Console app:

 

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Once it's up, it should look like this:

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Next, enter "Adobe AIR" in the filter box at the top - this will limit the display to only the alerts we're interested in:

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Now do a Select All - and then Copy the lines to your Clipboard, as shown in the next two images:

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Now you can just paste the logs into a text file and attach it to your support ticket

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