Application cannot be installed due to a certificate problem

Application cannot be installed due to a certificate problem

 

 

If you are receiving the above error message when installing/updating Market Samurai or Domain Samurai, it indictates that there is a mismatch between the installed security certificate and the expected certificate.

The instructions to follow depend on whether you are using Windows or a Mac.

Windows

1. Please uninstall Market Samurai, via Start -> Control Panel -> Programs and Features.

Then, remove C:\Program Files\Market Samurai and all the files within that folder (if it still exists)

2. Another folder which needs to be cleared out is often hidden, but can easily be accessed by copying the entire line of text below to your clipboard:

%AppData%\MarketSamurai.6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1

...then pasting it into your Start menu or Explorer address bar, as shown in these illustrations: Windows 10: https://goo.gl/0NhXIG (these steps should be the same for previous versions of Windows)

Just delete the entire contents of the folder.

3. Download the latest version of Market Samurai: http://s3.amazonaws.com/download.marketsamurai.com/MarketSamurai.0.94.21.air

4. Install Market Samurai using the above-downloaded file. If you get an error message, please try the install for a second time. Quite often it will fail the first time but succeed on the second pass.

5. After installing, on the next open of Market Samurai app, you may be prompted to update. allow this update to happen.

OS X

1. Drag your Market Samurai application to the Trash, and empty it

2. Open Finder, and in the menu bar, click 'Go', then select Go To folder

3. In the window that pops up, type ~/Library

4. You will then be in the Library directory. Scroll down and you should see 2 folders that start with 'MarketSamurai'. Delete both of these folders to your Trash, then empty your trash bin.

5. Download the latest version of Market Samurai: http://s3.amazonaws.com/download.marketsamurai.com/MarketSamurai.0.94.21.air

6. Install Market Samurai using the above-downloaded file. If you get an error message, please try the install for a second time. Quite commonly it will fail the first time but succeed on the second pass.

7. After installing, on the next open of Market Samurai app, you may be prompted to update. allow this update to happen.

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