Refund Policies

Refund Policies

All of our paid products come with a refund/grace period. Depending on what type of product it is, the refund period is slightly different.

Market Samurai:

We offer a 30-Day Satisfaction Guarantee when you purchase Market Samurai.  

If you would like to request a refund, please let support know.

When you submit the ticket, we would greatly appreciate it if you could help us to understand what caused Market Samurai to run poorly on your computer, or otherwise not live up to your expectations.

Could you let us know:

  1. Does the software run slowly on your PC? (if so, can you let us know how much RAM and what type of CPU you have?)
  2. Does the software crash, hang or otherwise behave inconsistently?
  3. Are you having trouble understanding how to use the software effectively?
If you would prefer we simply process the refund right away, just let us know when you initially submit the ticket.

 

Content Samurai:

We also offer a 30 day refund for Content Samurai. Just contact us within the first 30 days, and we will process the refund for you.

However, after the first 30 days we cannot give refunds for automatic payments that have been made from your account. This is because Content Samurai has hard costs associated with maintaining our servers and infrastructure for each user.

To ensure you are not charged for any future months, you can cancel your Content Samurai subscription here.

 

Rank Tracker:

We also offer a 30 day refund for all paid Rank Tracker Belt Plans. Just contact us within the first 30 days, and we will process the refund for you.

When you cancel Rank Tracker you will be automatically refunded for the remaining cost for the month - this should happen straight away, if you don't see the refund within a few days please contact support.

If you want to cancel your subscription after the first 30 days, you can cancel from your Noble Samurai account here.

 

Vidsy:

We also offer a 30 day refund for Vidsy. Just contact us within the first 30 days, and we will process the refund for you.

However, after the first 30 days we cannot give refunds for automatic payments that have been made from your account. This is because Vidsy has hard costs associated with each user, and these are paid by us to our partner networks at the start of each users billing month whether or not you use the service.

To ensure you are not charged for any future months, you can cancel your Vidsy subscription here.

 

Scarcity Samurai:

We offer a 30-Day Satisfaction Guarantee when you purchase Scarcity Samurai.  

If you would like to request a refund, please let support know.

When you submit the ticket, we would greatly appreciate it if you could help us to understand what caused Scarcity Samurai to run poorly on your site, or otherwise not live up to your expectations.

Could you let us know:

  1. Does the plugin run slowly on your site?
  2. Did you run into any issues during the installation or setting up your first campaign?
  3. Are you having trouble understanding how to use the plugin effectively?
If you would prefer we simply process the refund right away, just let us know when you initially submit the ticket.

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